Showing 10 articles
Discover the latest trends shaping AI customer support and how businesses are leveraging automation to improve customer experiences. From conversational AI to predictive analytics, explore what's driving the industry forward.
Sarah Chen
Head of AI Research
Jan 15, 2024
8 min read
Michael Rodriguez
AI Training Specialist
Learn the best practices for training your AI assistant to provide accurate, helpful responses that delight your customers. From data preparation to continuous learning, master the art of AI training.
1/12/2024
Emily Watson
Data Analyst
Understand which metrics matter most when evaluating your AI customer support performance and ROI. Learn how to set up dashboards that provide actionable insights for continuous improvement.
1/10/2024
David Kim
Integration Engineer
A comprehensive guide to seamlessly integrating AI assistants with your current customer support infrastructure. From API connections to workflow automation, ensure smooth implementation.
1/8/2024
Lisa Thompson
UX Researcher
Explore how customers perceive and interact with AI assistants, and how to design more human-like experiences. Discover the psychological principles that make AI interactions feel natural and trustworthy.
1/5/2024
Alex Johnson
Customer Success Manager
A detailed look at how one company transformed their customer support operations using AI automation. Learn about their implementation strategy, challenges faced, and the impressive results achieved.
1/3/2024
Maria Garcia
AI Ethics Specialist
Learn how to build customer trust in AI systems through transparency and explainability. Discover best practices for making AI decisions understandable and building confidence in automated support.
1/1/2024
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